Yases · support
A one-time purchase jacks game, with no ads and no in-app purchases. Published by MiCausaCode (Felipe Gago Cespedes), Florida, United States.
We reply within 2 business days. Please tell us your device, OS version and what you were doing when the issue happened.
[frequently asked questions]
The intro video is black or does not show
The game works without the video. Fully close the app and open it again; if it persists, restart the device. On Android, make sure "extreme battery saver" is off.
No sound
Check the device's mute switch and media volume. In the game, open SETTINGS and make sure MUSIC and SOUNDS are ON. On iPhone the side mute switch silences game audio.
Flashing effects bother me
Open SETTINGS (gear in the right column) and set EFFECTS to REDUCED: flashes, confetti and the jack rain are toned down. Take regular breaks.
I want to reset my progress
Uninstall and reinstall the app: progress is stored only on the device and is removed with it. As a one-time purchase you can reinstall at no cost from the same store account.
Are there in-app purchases?
No. Yases is a one-time purchase: all content (levels, balls, Slow Time) is earned by playing. No ads, no subscriptions.
How do I request a refund?
Refunds are handled by the store where you bought the app: on iPhone and iPad via reportaproblem.apple.com; on Android via your Google Play order history.
The game is slow or crashes
Close other apps, check free storage and update your OS. Yases requires iOS 15 or Android 7.1 (API 25) or later. If it keeps happening, email us with the exact device model.
Changing the language
The game uses the language chosen on first launch. To change it, uninstall and reinstall, or write to us if you would like a selector in SETTINGS.
[deleting your data]
Yases has no accounts and collects no personal data, so there is no account to close and no data of ours to delete. Everything the game saves (progress, balls, settings) stays on your device and is removed when you uninstall the app. If you would like written confirmation, email [email protected] and we will reply within 30 days.